Introduction

Introduction

Our mission:

Certified quality assurance

First-class products and excellent service take top priority at KSB.

To maintain this level of excellence, we have developed a modern

quality management system with globally applicable guidelines.

It is based on the Business Excellence model of the European

Foundation for Quality Management, which already ensures

improved quality management Europewide.

Our guidelines define uniform quality for all KSB locations and

have helped us to optimise our manufacturing processes.

The results are shorter delivery times and global availability

of our products. These guidelines govern the way we act so

comprehensively that even the competence of our consulting

and the good value for money we offer are clearly stipulated.

Like the ‘Made in Germany’ quality seal, we introduced internal

certification as a sign of the highest quality: ‘Made by KSB’.

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Our five key goals:

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Maximum customer satisfaction: We do everything to fulfil

our customers’ wishes on time and in full.

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Fostering quality awareness: We put our quality commitment

into daily practice – from executives to employees,

whose qualifications and competence we foster through

continuing training.

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Prevention rather than cure: We systematically analyse errors

and prevent the causes.

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Improvement in quality: We continually optimise our

processes in order to work more efficiently.

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Involvement of suppliers: We attach great importance

to working together fairly and openly to achieve our

shared goals.

As a signatory to the United Nations Global Compact, KSB is committed to

endorsing the ten principles of the international community in the areas

of human rights, labour standards, environmental protection and anti-

corruption.