Product Guide

MAINTENANCE AND CLEANING OF TILES

Maintenance of ceramic and porcelain tiles on dry surfaces is relatively easy. RAK Ceramics tiles are highly scratch and stain resistant.

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By regularly sweeping the floor, you can help avoid scratches that small pebbles or sand can create.

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Make it a habit to always wipe the soles of your shoes on a mat before entering the house. Thoroughly wipe up any spills using plain warm water.

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While they are not likely to stain your ceramic tiles, spills may stain the grout between the tiles and if they are left to sit for too long, may also stain the actual tiles.

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Plain water is the ideal cleaner because it leaves no residue if you dry the surface of the tiles thoroughly after cleaning.

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If tiles are left wet after cleaning, there may be some unsightly mineral residue after the water dries, but this can easily be removed by spot cleaning.

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If stains resist cleaning with water alone, you can use a mild acidic solution, such as white vinegar. Use it highly diluted and rinse with plain water then dry.

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As food stains are acidic in nature, try using a mild alkaline solution.

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Use common detergents sparingly, rinse with plain water and dry thoroughly.

RAK CERAMICS CARE EXCLUSIVE POST

INSTALLATION CLEANING SERVICE

We have collaborated with Fila, a leading company in cleaning, protection and maintenance of ceramic surfaces to offer an exclusive cleaning service to address our

customers post installation concerns.

Cleaning after laying is of vital importance as a lot of unseen debris and reactive chemicals can affect the visual appearance of the ceramic material. With this new service,

our customers can take advantage of Fila’s professional on-site consultation. For more info please visit www.rakceramics.com

TILE-LAYING RECOMMENDATIONS

All RAK Ceramics products are subject to size and shade variations. Please check the size, batch number, caliber, tone, choice, color, quality of the pieces before the

installation, as no claims will be accepted once the tiles are installed.

Place some tiles on the floor - 2 or 3 sqm - and check the overall technical and aesthetic characteristics with care and check if there is enough product to finish the work.

Manufacturer’s responsibility is only limited to replacement of defective material if any, prior to fixing of tiles and we will not entertain claim of any nature after the tiles

are installed.

Therefore, if any issue is found on the delivered product, the contractor for installation or the client should not install the tiles. The issue should be communicated to RAK

Ceramics for investigation and further action for resolution as required.

The substrate must be a compact cement bed. Levelling system ensures flatness between tiles avoiding movements during the mortar setting. This reduces the time for the

ceramic laying obtaining a perfect lippage-free finish. Avoid movements between the tiles due to the mortar setting.

The width of grout joints must be established by the installation supervisor, unless grout widths are regulated by national laying standards. The grout colour should be

selected according to the colour of the tile. We recommend to select a matching colour. Before using fine-grain coloured grout on lapped, polished or brushed products,

always test it. If the pigment is very adhesive, it may be very difficult to remove.

We recommend to lay the tiles by using suitable adhesives for each kind of product and surface. As general rule, tiles must be installed in the same position. The minimum

joint is 2 mm for rectified tiles, although we suggest a higher joint for big size products. After grouting, remove any excess product as quickly as possible by repeatedly

washing the area with a sponge and water.

Steps to follow 1. First, set the tool to the scale according to the ceramic thickness. 2. Introduce the crossheads and continue laying the adjacent tiles. 3. Put the wedges

in the crosshead manually. 4. Tighten the wedges with the pliers to level the pieces. 5. Allow for setting for the time recommended by the manufacturer of the adhesive

cement. 6. Remove the crossheads. Hit the crosshead with a rubber mallet or with your foot in the direction of the joint. Do not hit the wedges.

The company will not accept any claim if this is due to the problems caused by not following these suggestions and instructions.

LATICRETE IS A RECOMMENDED PARTNER OF RAK CERAMICS

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